Troubleshooting guide
The two free things to check first, then the five that need a technician.
Your thermostat has two separate controls that people mix up constantly. One sets the mode, HEAT or COOL. The other sets the fan, ON or AUTO.
On AUTO, the blower only runs while the furnace is actually burning gas, so the air coming out is warm. On ON, the blower runs continuously, including during the long gaps between burn cycles. During those gaps it is pushing room temperature or cooler air through your ducts, and out of a vent that feels distinctly cold.
Switch the fan to AUTO. If the cold air stops between cycles, nothing was ever broken. This single setting is behind a large share of cold air complaints, and it costs nothing to rule out.
Then the furnace is genuinely failing to make heat, or making it and then stopping. The cause is usually one of these.
| What is happening | Most likely cause | Who fixes it |
|---|---|---|
| Cold air constantly, from every vent, even when idle | Fan set to ON instead of AUTO | You |
| Warms up, then goes cold, blower keeps running | Clogged filter tripping the high limit switch | You |
| Lights, cold within seconds, tries again | Dirty flame sensor | Pro |
| Never lights at all, older wall or floor unit | Pilot light out | You, then a pro |
| Warm at the furnace, cool at distant rooms only | Duct leakage or missing insulation | Pro |
| Water pooling near the base, no ignition | Condensate drain blocked, float switch tripped | Pro |
| Nothing gas powered in the house works | Gas supply, not the furnace | Utility |
If you smell gas, do not troubleshoot. Leave the house, then call PG&E at 1-800-743-5000 or 911 from outside. If a carbon monoxide alarm has sounded, get everyone out and call 911 before anything else.
Beyond that, a furnace that repeatedly overheats and shuts down is worth taking seriously even though it is not dramatic. Repeated overheating is what cracks a heat exchanger, and a cracked heat exchanger is a carbon monoxide problem rather than a comfort one. Replacing a filter is cheap. Ignoring the pattern that keeps tripping the limit switch is not.
FAQ
The most common reason is the thermostat fan being set to ON rather than AUTO, which runs the blower continuously and pushes unheated air through the vents between burn cycles. If the fan is already on AUTO, the usual cause is a clogged filter making the furnace overheat, so the burners shut off while the blower keeps running.
That pattern points at the high limit switch. The furnace heats up, airflow is too restricted to carry the heat away, the temperature inside rises past a safe point, and the control board shuts the burners off while keeping the blower running to cool things down. A clogged filter is the usual culprit, followed by closed or blocked vents.
A few seconds of cooler air at the very start is normal on some systems, because the blower can begin slightly before the heat exchanger is fully warm. Cold air for more than about a minute, or cold air throughout the cycle, is not normal.
Yes, and it is one of the most common service calls there is. The furnace needs a certain volume of air moving across the heat exchanger to carry heat away. A filter that has not been changed in a year restricts that enough to trip the safety switch, which shuts the burners off.
That combination almost always means the burners have been shut down by a safety switch while the blower continues running. The blower is deliberately kept on to cool the heat exchanger. Check the filter first, then closed vents and blocked returns.
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